Privacy Policy

1. Introduction

RouteMail ("RouteMail", "Company", "we", "our", "us") operates routemail.co and provides an email rotation and delivery management platform that enables users to connect multiple email accounts, upload contact lists, and manage campaign sending infrastructure.

We are committed to protecting personal data in accordance with:

• The Information Technology Act, 2000 (India)
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (India)
• GDPR (for users located in the European Union)

By using RouteMail, you agree to this Privacy Policy.

2. Data Fiduciary / Controller Information

Registered in India
RouteMail
Perfect Multimedia
1036C B3 Tower Spaze iTech Park, Gurgaon, Haryana 122018
Email: support@routemail.co

For data protection purposes:

• We act as a Data Fiduciary (India) for account and billing data.
• We act as a Data Processor for contact lists and campaign content uploaded by users.

3. Information We Collect

A. Account Information

• Name
• Business name
• Email address
• Password (encrypted and hashed)
• Contact number (if provided)
• Billing details

B. Payment Information

Payments are processed via third-party payment processors. We do not store full card details.

C. Campaign Data (Processed on Your Instructions)

• Email addresses of recipients
• Uploaded contact lists
• Campaign content
• Subject lines
• Sending schedule
• Performance metrics (opens, clicks, bounce data)

We process this data solely to provide the service.

D. Technical & Usage Data

• IP address
• Browser type
• Device information
• Login timestamps
• API usage logs
• Sending volume data
• Spam complaint metrics

4. Purpose of Processing

We process personal data to:

• Provide, operate, and maintain the platform
• Authenticate users
• Enable email sending functionality
• Monitor abuse and spam activity
• Improve platform performance
• Process payments
• Comply with legal obligations

We do not sell or rent personal data.

5. Legal Basis

We process data based on:

• User consent
• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations

For EU users, GDPR lawful bases apply accordingly.

6. Data Retention

We retain:

• Account data: while your account is active
• Campaign data: until deleted by user or account termination
• Logs: retained for security and compliance monitoring

We may retain certain data where legally required.

7. Data Security

We implement reasonable technical and organizational safeguards including:

• HTTPS encryption
• Secure server infrastructure
• Role-based access controls
• Abuse monitoring systems
• OAuth-based email integrations

However, no system is completely secure.

8. International Data Transfers

Data may be stored or processed outside India depending on hosting providers.

For EU users, appropriate safeguards may be implemented.

9. Your Rights

Under Indian law:

• Access your personal data
• Request correction
• Request erasure
• Withdraw consent

Under GDPR (for EU users):

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection

Requests: support@routemail.co

10. Children's Data

RouteMail is not intended for individuals under 18 years of age.

11. Updates

We may update this policy periodically. Continued use constitutes acceptance.